Contact & Privacy Complaints

Contact details

Trading name: KaN Learn Hub™

Operator: Tara Whiteside. Sole trader trading as KaN Learn Hub.

ABN: 92 376 321 837

Email: support@kanlearnhub.com.au

Privacy contact: support@kanlearnhub.com.au

Website: https://kanlearnhub.com.au

Privacy and information requests

Use Account Settings → Legal & Privacy to raise a request, or email the privacy contact above. Requests may concern access, correction, deletion, consent, security or how information has been handled.

You do not need to accept updated terms to make a privacy request. A learner or another person whose information is held may also contact us directly; requests are not limited to the account holder.

What to include

Provide your name, a reply email, the type of request and enough detail for us to identify the relevant account or information. Please avoid sending unnecessary sensitive information or identity documents in an initial email.

We may ask for reasonable evidence of identity or authority before releasing or changing another person’s information. We will explain why it is needed.

How we respond

We will acknowledge a request, assess it and respond within the time required by applicable law or otherwise within a reasonable period. If it will take longer, we will explain the reason and expected next steps.

If we cannot grant all or part of a request, we will explain the reason where lawful and tell you about available review or complaint options. A lawful retention requirement may affect a deletion request.

External privacy complaints

If you are dissatisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au where the matter is within its jurisdiction. For health-information privacy in Victoria, you can contact the Health Complaints Commissioner at hcc.vic.gov.au.

You may also use any other complaints process or legal remedy available to you. These Terms do not restrict those rights.

Billing and service concerns

Use Membership & Billing for self-service subscription management, or email us about a charge, cancellation, refund or service problem. Tell us the relevant date and a short description; do not email complete payment-card details.

Copyright and intellectual property concerns

Identify the material, where it appears, your relationship to the relevant rights, why you believe it infringes, and how we can contact you. Include supporting information where appropriate.

We assess complaints and may restrict or remove material while investigating, or take another proportionate action. We may seek information from the uploader. We will handle the complaint in accordance with applicable law and respect relevant privacy obligations.